Beware of Scams

At times, GBPC customers may be targeted by scammers claiming to represent the utility.

Often these callers:
• Demand immediate payment for a new digital meter;
• Require payment to be made by a debit card or credit card over the phone, or other forms of payment;
• Threaten immediate disconnection.

GBPC wishes to advise customers that they will never receive a call from a GBPC representative demanding immediate payment via telephone with the threat of disconnection. GBPC will never require payment via telephone, all GBPC payments should be made on our website, at our headquarters or authorized payment locations.

To safeguard yourself against scams, keep the following things in mind if you receive a call that is unexpected or sounds suspicious:
• Never give out credit card or other payment information over the phone.
• End suspicious calls and contact our Customer Contact Center at 352-8411 to ensure you are speaking with a GBPC representative.
• Should you ever have any questions about your account status, balance, payment options, or anything else about your service, please contact our Customer Solutions department.
• If you have fallen victim to the scam and paid the fraudulent caller, we encourage you to report the fraud to local law enforcement.