The Grand Bahama Power Company (GBPC) announced today the launch of a residential customer reconnection program. Beginning Monday, March 26, 2012 all residential customers who have had electrical services disconnected for non-payment, will be given a period of two weeks, which ends Tuesday April 10, 2012, to come in to the Freeport downtown location and register for the reconnection program.
The Grand Bahama Power Company (GBPC) hosted a Customer Informational Evening last night in an effort to provide customers with a forum in which they could have their concerns addressed. The event began at 5pm and the approximately 200 customers, who attended, were able to speak directly with staff about a variety of topics including energy conservation, generation, how to read your bill, the restoration process, and how to do business with GBPC.
The Grand Bahama Power Company (GBPC) announced today that it will host a Customer Information Evening on Monday September 26th. This is in addition to extending customer service hours into the evenings for the past week. The Customer Information Evening is planned for Monday September 26th, at the Christ the King Church Hall from 5-8pm. CEO and President of GBPC Sarah MacDonald stated, “This is a great opportunity for us to interact with our customers one-on-one and for them to ask questions and get answers from our staff, in a relaxed and informal setting.”
In response to customer questions regarding Grand Bahama Power Company (GBPC) billing policies, the company will be extending their customer service office hours starting Wednesday, September 14th to Wednesday, September 21st from 5pm to 7pm weeknights only.
The Grand Bahama Power Company is continuously making efforts to improve its customer communications and notifications. Last year the company launched its innovative phone program with a new Integrated Voice Response System (IVR) equipped with several features that enables customers to access their account information via their phone.
Since the recent acquisition of the majority share holdings of the Grand Bahama Power Company by Canadian based company Emera, the question on the minds of the residents of Grand Bahama has been what changes will the company bring to improve the quality of service on the island. And, with the summer months fast approaching, the operating challenges that impacted the company last year May are a not so distant memory for customers. Even with Emera’s much touted announcement in December of plans for the construction of a new generating plant, residents are inquiring about what will be done in the interim to address the issue of reliability.
The Grand Bahama Power Company announced today that they are finalizing the launch of their innovative phone system that is expected to significantly improve the customer service experience. A team comprised of members of the GBPC Management, Engineers and line staff have been working diligently towards the implementation of this cutting edge communications system.